Privacy Policy
CaterTech respects the privacy of customers and website visitors and handles personal information with care. This policy explains the types of information we may collect, why we use it and how it may be handled.
Information We May Collect
Depending on how you use our website, information may include: Name, Email address, Billing address, Delivery address, Order information, Account information, Company information, Messages submitted through contact forms, Website usage and technical information, Payment-related transaction information.
Payment Information
Online payments may be processed by third-party payment service providers available through the website. CaterTech does not claim to directly store customers' complete payment-card details where these are processed securely by a payment provider.
How Information Is Used
Personal information may be used to: Process orders, Arrange delivery, Provide customer service, Respond to enquiries, Maintain customer accounts, Process returns or refunds, Prevent or investigate fraudulent transactions, Improve website functionality, Meet legal, accounting and regulatory requirements, Send marketing communications where appropriate and permitted.
Sharing Information
Information may be shared with service providers where reasonably necessary to operate the business and fulfil customer orders. These may include: Payment processors, Courier and freight providers, Website and hosting providers, IT service providers, Professional advisers, Other service providers involved in fulfilling an order. Information may also be disclosed where required by law.
Cookies and Analytics
The website may use cookies and similar technologies to operate essential functions, remember preferences, understand website usage and, where enabled, support analytics or marketing. Further information is provided in our Cookie Policy.
Data Security
Reasonable administrative and technical measures are used to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet-based system can guarantee absolute security.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, tax, accounting or regulatory obligations.
Your Information
Subject to applicable law, individuals may request access to or correction of certain personal information held about them. Privacy enquiries may be sent to: info@catertech.co.za