Returns & Refunds Policy
CaterTech aims to handle returns, exchanges and refunds fairly and in accordance with applicable South African consumer law.
Requesting a Return
Before returning a product, please contact info@catertech.co.za within 30 days of receipt. Provide your name, order number, product and reason for the return. Do not send items back before receiving instructions.
Change-of-Mind Returns
We offer a 30-day window for returns. Products should be unused, uninstalled, and undamaged. Where applicable, items must be returned with their original packaging, accessories, manuals, and components as required by policy.
Damaged Goods
If an item arrives damaged, please notify us within 30 days. Provide photographs of the product, packaging and the damaged area to help us assess the matter and arrange a prompt resolution for your business needs.
Incorrect Products
If you receive an incorrect product, please contact us within 30 days. Do not install or use the item. Once the error is verified, we will provide the appropriate return or replacement instructions for you.
Commercial Equipment
Commercial equipment should not be installed, modified or operated if it is visibly damaged or if an incorrect product has been supplied. Unauthorised modifications, misuse, incorrect installation or damage resulting from use contrary to manufacturer instructions may affect return or warranty eligibility to the extent permitted by law.
Refunds
Once a refund is approved, it will be processed via the original payment method within 7 working days. Please note that banking and payment provider processing times may affect when the funds appear in your account.
info@catertech.co.za
+27 060 1444033
Monday – Saturday: 08:00 – 17:00