Shipping & Delivery Policy
We provide product shipping to our clients across South Africa, depending on stock availability, location, and the specific logistics services used.
Shipping Costs
Shipping fees are determined by product type, size, weight, and the drop-off point. Automated rates will show at checkout when possible. Bulkier or industrial items might need specialized freight handling. If that is the case, shipping costs are verified before your purchase is finalized or sent out for transit.
Delivery Window
Local shipping is delivered within 1–3 days, and nationwide shipping is delivered within 3–7 days. These dates are estimates based on stock and courier routes. Remote locations might take longer than standard times. Exact dates are only guaranteed if provided by us in writing.
Handling Orders
We begin processing orders once payment is fully confirmed, except where other terms exist in writing. Items that require special sourcing may involve extended lead times. We will notify you if your specific order is subject to such a timeline.
Shipping Details
Buyers must ensure the shipping address and contact details provided are entirely correct. CaterTech is not liable for transport delays or extra fees incurred due to inaccurate or missing information provided during the checkout process.
Order Reception
Please check your items immediately after they arrive. If you notice visible damage, please document it and take clear photos of the items and the box. Any damaged or missing items should be reported to info@catertech.co.za right away. Include your order ID and the photos in your email.
Industrial Equipment
Heavy machinery might require specific unloading tools like forklifts or specialized site access. Standard delivery does not include setup, plumbing, electrical work, or the disposal of old units. It is the buyer's duty to ensure the delivery site is accessible for the transport vehicle and necessary machinery.
Late Deliveries
External factors like courier issues, weather, or supplier delays can sometimes impact our schedule. If we identify a major delay regarding your purchase, we will reach out to keep you informed of the updated status.
In-Store Pickups
If you choose to collect your order, please do not arrive until you have received official confirmation that your items are ready.